Support you can hold to a number.

Every request logged, every response measured against an agreed target, and a monthly report showing what keeps breaking so it can be fixed properly.

How it works

Tiered, tracked and reported.

The point of a ticket is not bureaucracy. It is being able to prove what happened.

Logged TicketingEvery request captured with owner, priority and history - nothing lives only in a chat thread.

Agreed SLA TargetsResponse and resolution times written down per priority, and reported against.

Remote ResolutionMost issues fixed remotely the same day, without waiting for a site visit.

Onsite When NeededHardware, network and anything that genuinely needs hands on the equipment.

Escalation PathA named route past first line, so a hard problem does not sit in a queue.

Monthly ReportingVolumes, causes and repeat offenders, so recurring faults get fixed at the root.

Tell us your user count, your hours and your critical systems, and we will propose tiers and targets.